Case Study

Improving customer collections processes

How did E.ON streamline their payment process to enhance both communication and payment collections?  

What’s Inside?

E.ON wanted to optimise their payment collections processes btransitioning to more digital channels whilst increasing the flexibility and visibility that customers had over their payments.   

By switching to an omnichannel customer contact solution, they were able to do that and more 

Read how E.ON’s personalised solution allowed them to:  

  • Increase self service payments 
  • Reduced RPC costs 
  • Maximise collection call outcomes 
  • Drive revenue performance 
  • ...and much more

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