Case Study

Enhancing customer collections processes

How did Anglian Water achieve 90% increase in self service payments?

What’s Inside?

Recognising the communications landscape was changing, Anglian Water’s debt recovery team needed a new approach that was cost-effective and allowed customers to be proactive.  

Badopting an innovative multichannel cloud solution from Revive, they were able to:

  • Increase self service payments 
  • Reduced RPC costs 
  • Maximise collection call outcomes 
  • Drive revenue performance 
  • ...and much more

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