Enhancing customer collections processes
How did Anglian Water achieve 90% increase in self service payments?
Recognising the communications landscape was changing, Anglian Water’s debt recovery team needed a new approach that was cost-effective and allowed customers to be proactive.
By adopting an innovative multichannel cloud solution from Revive, they were able to:
- Increase self service payments
- Reduced RPC costs
- Maximise collection call outcomes
- Drive revenue performance
- ...and much more